FAQ

FAQ

Sensi product FAQ'S

Sensi products are made from the highest grade (6A) long fibre 22 momme mulberry silk. And if you are new to the silk market, this means that it is the highest quality of silk that you can get on the market. Basically, the Beyonce of the silk world.

They are specially designed (meaning you can’t find them anywhere else on the market) and made in line with our strict quality standards to provide the dreamiest combination of shine, softness and durability.

All sensi products are OEKO-TEX certified which means that they have all been tested to ensure they are free from harmful chemicals, toxins and irritants.

Cotton pillow slips are predominantly made from polyester, which naturally tug and pull and can cause damage to hair and skin. Wearing or having polyester touch your skin makes it difficult for your skin to breathe, and rising body temperature releases harmful chemicals from the fabric that can be absorbed by your skin. The shine, quality and softness of sensi allows your hair and skin to glide over the fabric whilst you are sleeping.

Silk is also naturally hypoallergenic and protects skin from irritation and all of our products are free from harmful chemicals, toxins and irritants.

Goodbye wrinkles, pesty pimples and broken, frizzy hair!

To find out more about silk’s benefits click here.

Silk sleep masks are like men, we don’t necessarily need them, but when we get a good one we never know a life without them!

Sensi 22 momme sleep masks reduce friction on the skin, which minimises sleep wrinkles. Wearing a sleep mask helps you hold hydration and hydrated plump skin cells show fewer fine lines and more luminosity than dehydrated skin cells. Aka goodbye wrinkles and ageing!

They are also the perfect way to block out the sunlight, help you sleep till noon in peace, or have your afternoon nap and not feel so guilty about it in complete luxury. Exactly what you deserve!

To find out more about silk’s benefits click here.

All sensi pillowslips are designed using 22 momme mulberry silk, and if you are new to the silk world this means that is the highest grade that you can get. We do not settle for anything less of course, which means you are able to wash sensi pillowslips in the washing machine on a delicate wash! However, sensi pillowslips have a preference of being hand washed as silk is a natural fibre and requires love and care.

For machine wash, turn pillowslip inside out and in a laundry bag, wash on a delicate cycle at 30°C or under with a pH neutral liquid detergent.

For hand wash, wash at 30°C or under with a pH neutral detergent.

Why a pH neutral detergent? Silk is a natural fibre and washing in a solution that’s too acidic or alkaline can cause the silk to harden in one wash. If you can’t find a detergent that specifies pH level then just go for a silk specific detergent. Do not use bleach products. Look after your silk products and they will look after you!

Why we state that you should wash it at 30°C or under is an extremely important factor. Even just slightly above 30 degrees centigrade can change silk fabric dramatically. The safest method if your machine doesn’t specify exact heat settings is either cold or just one level above cold.

Line dry in the shade and iron your silk pillowslip on a low heat to retain its sheen!

If you want to maximise the life of your pillow slip, hand washing is the ultimate method. Remember, the better you look after your sensi products the longer they will last, the more they will shine and the better they will look after you.

Eye masks are a little different, think of them like the Carrie Bradshaw of the silk world and therefore need that little bit of extra love and attention.

Sensi sleep masks should be hand washed only in a pH neutral detergent and ensure you wash regularly to keep it bacteria free! Hand washing might seem a little extra, but it only takes 10 minutes and those 10 minutes will help you say goodbye to wrinkles, pesty pimples and a bad night’s sleep. So, we would say it is definitely worth it!

Hand wash in 30°C or lower in a pH nutral liquid detergent. Line dry out of direct sunlight and then iron or steam on a low heat to retain its sheen!

Why a pH neutral detergent? Silk is a natural fibre and washing in a solution that’s too acidic or alkaline can cause the silk to harden in one wash. If you can’t find a detergent that specifies pH level then just go for a silk specific detergent. Do not use bleach products. Look after your silk products and they will look after you!

Why we state that you should wash it at 30°C or under is an extremely important factor. Even just slightly above 30 degrees centigrade can change silk fabric dramatically. Ff your machine doesn’t specify exact heat settings, the best thing to do is to wash on a cold cycle or just one level above cold.

Remember, the better you look after your sensi products the longer they will last, the more they will shine and the better they will look after you.

Silk is a natural fibre and washing in a solution that’s too acidic or alkaline can cause the silk to harden in one wash. If you can’t find a detergent that specifies pH level then just go for a silk specific detergent. Do not use bleach products. Look after your silk products and they will look after you!

Why we state that you should wash it at 30°C or under is an extremely important factor. Even just slightly above 30 degrees centigrade can change silk fabric dramatically. The safest method if your machine doesn’t specify exact heat settings is either cold or just one level above cold.

All sensi pillowslips are designed with an envelope opening and are a standard international/queen size of 20” x 30” (51cm x 76cm).

While we’d like to cater to everyone’s needs, this size is the most popular across all international markets.

Momme measures silk density and weight, and the greater the momme, the higher the quality of the silk and the longer its lifespan.

Unfortunately, some silk brands on the market measure the momme at different stages during the production process, rather than the end meaning the quality can be lost.

Sensi pride ourselves in quality and we are proud to say that all of our products are measured at 22 momme at the end of production.

At sensi, we are committed to the highest ethical standards and legal compliance in all aspects of our business and product supply chain. We only work with manufacturers who we believe in and share our commitment to sustainability, accountability and transparency.

90% of all sensi packaging is recyclable and made from recycled cardboard.

Yes, from time to time we offer discounts and promotions. Sign up for our email and/or SMS text alerts to receive news on special offers.

Sensi delivery FAQ'S

Nobody likes to wait for a parcel, especially something as exciting as a sensi one, so we make sure our turn around is as quick as possible.

All orders placed before 3pm Monday to Thursday will receive their package on the next working day. If you need something delivered for the Saturday, please email us at hello@sensisilk.com

All products will be delivered by DPD.

Please contact us if you have not received your delivered order, or it has been lost in transit by the courier and we will be happy to assist. Email us at hello@sensisilk.com

Sensi order FAQ'S

Once an order is placed, you will receive an email confirmation confirming your order. Upon shipment, you will receive an email with your tracking information so you may track the package online. Please allow up to two working days for you to receive your parcel.

Yes. Domestic orders may be returned within 30 days of delivery for a refund or store credit.

Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows delivered. Please allow up to 7 business days for the refund to be processed back to your original form of payment.

All items must be returned in original packaging and in unused condition. We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

If you wish to return your item it must be returned within 30 days or delivery for a refund or store credit.

To return email us at hello@sensisilk.com with your order number and what items you wish to return. Then simply package the item and return it to:

Sensi Silk

101 Portman Street

Glasgow

G41 1EJ

All items must be returned in original packaging and in unused condition. We reserve the right to refuse returns that show signs of wear or do not meet our criteria.

At this time we are not able to offer exchanges. We recommend requesting a return for the item you’d like to return at hello@sensisilk.com and placing a new order for the new item. Once your return is received at our warehouse and processed, you will receive a refund back to your original payment method.

We take quality and standards very seriously here at sensi and our customers satisfaction is very important to us. We will do everything we can to make you happy. If your item appears faulty please contact us immediately, within 48 hours of receiving the order, hello@sensisilk.com. Please provide us with your order number and some photos of the damaged product/s.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase. After 3 months from your order date, items are not considered faulty and are as a result of normal wear and tear.

Please be careful when entering your delivery address, sensi will not be responsible for orders sent to an incorrect delivery address provided by the customer.

Sensi contact FAQ'S

If you need assistance in any way please email us at hello@sensisilk.com and one of our customer service team will get back to you ASAP. Or you can contact our team through the LIVE chat located at the bottom right hand side of our website.

We will respond to all emails as soon as possible. You can also use our LIVE chat for an immediate response.

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